We stand behind our work. Our refund policy is designed to be completely fair and transparent for both our clients and our development team.
Incomplete Work / Non-Delivery
Because we offer premium digital services with upfront pricing, we guarantee our delivery. If for any reason Guidemic Digital Enterprise fails to complete the agreed-upon work or deliver the final product, you are entitled to a full 100% refund.
No Refunds for Completed Services
Due to the custom nature of web development and digital services, time and resources are irreversibly spent during the process. Therefore, no refunds are issued once the project is completed and handed over.
Change of Mind
We do not offer refunds if you simply change your mind after the project has commenced. We strongly advise aligning on all project requirements during the initial consultation.
Subscription & Ongoing Services
For ongoing services such as quarterly monitoring or web hosting, you may cancel at any time to prevent future billing. However, partial refunds for the active billing cycle are not provided.
Dispute Resolution Process
If you believe your project has not met the outlined scope of work, you must contact our support team within 7 days of delivery. We will evaluate the dispute and offer revisions or a refund solely if the deliverables fall short of the contract.
Refund Processing Time
Approved refunds will be processed within 5-7 business days and returned to the original payment method used during checkout.